We’re happy to share about the Return/Exchange policy offered to our customers. With this option, if you don’t like the product or if there is any issue like (wrong size, damaged product, wrong product) you will have the option of requesting the return request within 14 days (may vary product to product. For details, please check the item page at the time of ordering) from product delivery.
The only requirement of the return/exchange policy is that the item you’re returning should be in it’s actual condition. Tags and packaging should remain intact and the product should not have been used. Once the item is received at the warehouse, there will be a quality check, post which the refund will be processed. You’re more than welcome to try on the product; however, please take adequate measure to avoid any damage to the product.
You can now apply for the return request by sending us an email on email@example.com along with the complete and clear images. Please check the list shared below for the images required for return.
Once all the images and reason for return are shared on our email, our team will review your request
and once the request is approved, our courier partner will be aligned to pick up the order as per your
prescribed date and time, subject to availability.
The refund will be processed when the product is delivered to our Warehouse and meets the quality parameters of the item. There will be no refund issued if the received product does not pass the quality check.
*Please note, the amount will be refunded for the items only, other fees like shipping fee are non- refundable. Also, our shipping partner will pick up your returned items at no extra as of now.*
The following Exception and Rules apply to this Policy:
For all other countries, we have tied up with the best logistic partners like FedEx, DHL, TNT, UPS and Aramex to provide you with the most reliable and efficient service.
Shipping charges will be added/ mentioned while checking out on your order. For any difficulty, please reach out to you us over social media or firstname.lastname@example.org
Shipping Information - India
We at TheWhitePole (Circle One Industry) know how important it is to receive your purchased products in the finest condition and on time. So we use a large network of couriers to deliver your products to you as early as possible. We are as excited as you to receive your pair of TheWhitePole (Circle One Industry)!
Order Cancellation Policy
For all CASH ON DELIVERY orders, cancellations must be made within 24 hours of placing the order.